Customer Testimonial – Business IT Support
Haydale Limited are based in south wales and is facilitating the application of graphenes and other nano-materials in fields such as inks, sensors, energy storage, photovoltaics, composites, paints and coatings.
Tech-Wales have been providing high quality Business IT Support services to this organisation who are expanding rapidly as they are working on the cutting edge of nano-technologies. We provide remote IT support services to 50 mainly remote workers as well as technology strategy advice.
Also have a look at our latest Google reviews below or view more of our customer case studies online here.
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Our Latest Customer Reviews
Alice Woodhead
10:03 22 Jan 24
Top rated IT support. Always available to talk if there is ever an issue and a lovely team to work with. Highly recommended and we hope to work with TechWales for many years to come
Richard Crean
20:05 20 Jan 24
Fantastic company to work with and in our opinion the best IT support in Wales by far. All staff are professional, knowledgeable and helpful. We recently completed a MRP upgrade to our manufacturing system at Seminar Components and Mike and his Team @ Tech Wales were on site every day and provided out of hours support to ensure it went smoothly. Keep up the good work. Phil
Philip Lempriere
12:17 18 Jan 24
Mike and the team are absolutely amazing, nothing is too much trouble. They resolve issues and complete tasks in an efficient and timely manner. Whilst expanding rapidly they have managed to keep a very personable approach with a friendly, knowledgeable team who are always on hand to advise with any tech related queries.
Kerry Lewis
10:12 12 Apr 23
Vanessa Hanford
15:17 27 Jan 23
Outstanding. All repairs were timely with no undue delays. The customer service was courteous and professional. Tech Wales Ltd understand the issues faced by users when IT is failing and they provide the best support possible. I have no hesitation in recommending them to others.
Adele Jenkins
12:42 20 Jan 23
Highly professional team who are always happy to assist in any queries that may arise
Lewis Partnership Architects
08:58 01 Apr 21
Excellent service and response to any technical queries, Mike and the team are always happy to help assist with all technical issues, highly recommended
Geraint Phillips
09:43 29 Jan 21
I work for a manufacturing company and wanted to change our system from physical paper folders to online only.
We drafted a basic principle of what we wanted to achieve and sent the enquiry out to many local tech companies.
Tech Wales responded with an depth written proposal and costs. Impressed with both their understanding of what we were looking to achieve and their competitive price, we proceeded to instruct them to develop the program.
Adrian made himself almost instantly available to meet, to gain a full understanding of our requirements and to show the working principles of the proposed program / application.
Within 8 days, the program was up and running.We were incredibly impressed with how well the program / app was tailored to our requirements and also how quick the development had taken, considering the complexities and vast amount of data involved.
During the first week of testing the app, we identified a number of modifications we required (these were additional requirements not items missed in development). I emailed Adrian with a note of these and within hours, these modifications were complete. Adrian then hosted an online meeting / screen takeover showing how to use the additional tools added.
The following week, we decided to ask Tech Wales to develop an additional application for our shop floor staff to be able to view and track projects. This application was developed and published within days, and worked faultlessly from the start.
We are really impressed how well Tech Wales understood our complicated requirements and how competently and quick they were able to develop the systems for use.
Jason Pocock
09:41 24 Jul 20
Tech-Wales provide a first class IT support service. They have a team of helpful and friendly staff for whom nothing is too much trouble. We have received a first class service from them for several years and particularly during our recent office move and these challenging times. Well done Tech-Wales and thank you.
sharon warrington
16:40 26 Mar 20
Thank you Tech-Wales for your fantastic service again! I called on a Monday morning with flashing screen problems after a Windows update, and by 11am I'm sat back at my working PC carrying on with my day! Always really helpful and a pleasure to deal with. Thanks again!
Sam Beckett
11:52 16 Dec 19
good service
Jeannette Wade
05:37 01 Nov 19
It's not just the technical expertise that make Tech.Wales stand out from the crowd in the congested tech.support market place it's as much to do with their outstanding customer support. The best we've experienced and we would highly recommend them.
Mark Soanes
15:26 15 May 19
Always good.
Simon Jenkins
16:19 23 Oct 18
We've used Mike and the team for a multitude of IT issues, that were just beyond the knowledge of the office. Always happy to help and with things from the phone system to fixing non-responsive computers; from setting up new computers to tackling bespoke programs and server issues - their range of knowledge is amazing. Always up for learning and solving new problems, I would recommend Tech-Wales to everyone!
Clare Ellis-Goss
08:40 17 Oct 18
Used these guys today as I had a limited knowledge of Sharepoint and I had a client with an urgent issue. These guys were first rate, they had remote access to my clients server and solved the issue quickly and efficiently (took them 2 hours after I had spent many days trying to sort) Would highly recommend their service to anyone
Kevyn Mallen
15:24 10 Jul 18
I've used Tech Wales on numerous occasions both through the business and personally over the past few years and always found Adrain and the team very helpful and knowledgable. They have always gone the extra mile and their technical detail is second to none. I've always enjoyed the way they've made things sound simple to a non tech savvy person! Thanks guys, would highly recommend!
Gareth Morgan
15:55 06 Dec 17
Most small companies in business will need some support at some stage with their IT unless they have an in-house IT expert. Needless to say, we required some help recently after a hard disc catastrophe and we looked for a local company to help us get things back on track. Tech-Wales have been brilliant, not only in their knowledge of my requirements but also in their explanation of what they were doing and why.
Over the past few weeks we have had the pleasure of dealing with Adrian, Mike, Mathew and Gareth and can honestly say that they are all very professional and knowledgable in what they do.
Totally recommend.
Martyn Davies
15:00 05 Oct 17
We have had first rate support from Tech-Wales over the past 5 years, I wouldn't hesitate to recommend them.
anne lambton
15:43 26 Jul 17
Amazing company 10/10 - very efficient and quick service!
Mark Jermin
11:06 08 Dec 16
Having used a number of different companies for my business I.T. support I decided to give Tech-Wales a go after having a disastrous server melt down. Not only did they recover all of our data that a previous tech company informed was 'unrecoverable', they put in place expert systems to prohibit anything like that happening again and moreover offer impeccable support no matter how complex or simple the hardware or software issue may be. Further to this Tech-Wales have implemented cloud based systems that have revolutionised the way in which we do business and in the mean time have lowered our costs and streamlined our processes. Each member of the team are a delight to deal with and I could not recommend Tech-Wales high enough for all your I.T. requirements. Thanks a lot guys!!
Charles Perrett
08:18 29 Mar 16
At Computer Forms we have needed to update various elements of our day to day function but have always been put off due to worry of downtime, loss of connectivity, missed emails and website functionality. The general chaos that tends to come with these changes. We spoke with Tech-Wales who quickly arranged an appointment to discuss our needs. They have provided us with excellent solutions, competitively priced. Always prompt, polite and most importantly knowledgeable. The extra effort put in by Tech-Wales and especially Adrian to make sure we have had a smooth transition has been greatly appreciated by all at Computer Forms. If only we'd known Tech-Wales could make it such a painless process! Thank you. We are very happy to highly recommend Tech-Wales
Gareth Baker
16:14 25 Mar 15
I had a first-rate experience with Tech-Wales.
As a self-employed marketing consultant working from home, my internet connection needs to be flawless in every room throughout my house. Following a disastrous installation with my previous contractor, I needed a trustworthy company with a firm understanding of the problem to undo the previous contractor's mess and set things right.
Fortunately for me, I was put in contact with Tech Wales and their engineer, Dorian, arrived within 24 hours of my first phone call to give an on-site evaluation of the problem. A breakdown was provided in advance of moving forward, which was clearly explained and with good intention to save me money. Shortly after this, my whole system was working perfectly and I couldn't be happier with the service I received.
Thanks a bunch to these guys. Genuinely a five-star company!
Gareth
Gareth John
15:51 18 Nov 14
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